---
title: "❓ FTAPI Platform: Login with username or email address"
url: "https://support.ftapi.com/en/article/-ftapi-plattform-anmeldung-mit-benutzername-oder-e-mail-adresse"
language: "en"
last_updated: "2026-06-22T07:10:42.304Z"
---

# ❓ FTAPI Platform: Login with username or email address

Learn how to log in to the FTAPI platform using your username or email address and understand the differences that apply to SAML authentication.

### Standard login (without SAML)

In the login form, you can enter both your business email address and your assigned username in the `Username or email address` field. Both login methods lead to the same user account.

> **If you do not know whether a username has been stored for your account, please contact your administrator.**

### Login with SAML (Single-Sign-On)

If your organization uses SAML (Single-Sign-On), you must log in exclusively via the **SAML login button**. In this case, logging in via the `Username or email address` field is not possible for your personal account.

During the SAML login process, you will be redirected to your identity provider (e.g., Microsoft Entra ID / Azure AD), where you will authenticate with your organizational account.

#### Forgot password with SAML?

Since your password is centrally managed by your organization when using SAML, you **cannot** change it directly via FTAPI. If you use the "Forgot password" function, you will receive an email with a corresponding notice, as password management is handled exclusively by your internal IT department.

### **Related articles**

-   [❓ Login: Login failed despite correct password (SAML/Standard)](https://support.ftapi.com/de/article/anmeldung-fehlgeschlagen-trotz-korrektem-passwort)