---
title: "❓ Delivery: \"Access denied\" – Causes for Level 2+"
url: "https://support.ftapi.com/en/article/-zustellung-zugriff-verweigert-ursachen-bei-stufe-2"
language: "en"
last_updated: "2026-06-22T07:10:20.379Z"
---

# ❓ Delivery: "Access denied" – Causes for Level 2+

This article explains the cause of the "Access denied" error message when retrieving a delivery (Level 2 and higher) and helps you check if you are logged in with the correct FTAPI account.

The "Access denied" message is displayed when the logged-in user is not the recipient of the delivery.

## Cause: Strict recipient binding

A delivery that additionally requires a login (from security level 2 onwards) is only valid for the actual recipient.

## Possible reasons

-   The link from the notification email was forwarded to another FTAPI user
-   You have multiple FTAPI accounts and are logged in with the wrong account when opening the link

![](https://cdn-assets.productfruits.com/4550a8ea-a837-4e15-8872-102700530cd2)