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📋 User Account Cleanup: Automatically deactivate or delete inactive accounts📋 User Management: Creating user accounts manually, automatically, or via AD📋 User management: Assigning and changing group memberships📋 User Management: Setting a password for "unregistered" usersEmail delivery: Sender of delivery notifications📋 Email delivery: Emails are not arriving or are landing in spam (DNS configuration)📋 G.Data Virus Scanner: Configuring MIME types for allowed file types📋 Group Management: Configuring Permissions, Licenses, and Priority Rules📋 LDAP: Exporting LDAPS certificate via MMC or OpenSSL📋 Limits: Configuring size and download limits per group and product❓MySQL: Upgrade from 8.0 to 8.4📋 OpenSSL: Converting certificate formats (.cer, .crt, .pem) to .pfx📋 SecuPass: Activate and set up end-to-end encryption (E2E)📋 SecuPass: Resetting end-to-end encryption📋 Security: Restrict available security levels per group📋 SSO: Renewing SAML credentials for a Relying Party (RP)📋 SSO: Setting up SAML Single Sign-On with ADFS📋 SSO: Exporting and updating the SAML certificate (metadata) from IdP📋 SSO: Adjusting token lifetime on ADFS server via PowerShell and console📋 System: Setting up a custom SMTP relay for deliveries and notifications📋 System: Configuring Login Disclaimer (Terms of Use) for Users📋 Windows: Create a .p12 / .pfx certificate from a .p7b file
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📋 User Management: Setting a password for "unregistered" users

This article explains to administrators why user accounts with the status "unregistered" cannot use the "forgot password" function, and how to manually set a password and transmit it to the user.

The problem: Password cannot be reset by the user

When attempting to reset the password via the "Forgot password?" link, the user receives an error message:

A user account is automatically created by the system upon delivery. No registration is necessary to retrieve a level 1 delivery, so the account remains in the "unregistered" status.

If an attempt is now made to set a password via the "Forgot password?" link, the user receives the error message shown above.

Setting a user password

With an administrative account, a new password can be assigned for the user. The status changes to "Registered" after a password has been set.

You can now transmit the new password to the user, or additionally activate the "Send access data" button. The user will then receive an email notification with which the password can be changed independently.

Alternatively, the "Forgot password?" link can now also be used by the user.

For SAML and LDAP accounts, it is not possible to create a new password via the "Forgot password?" link, as the FTAPI server does not store the passwords. These are managed exclusively in your domain.

 

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