❓ Delivery: "Access denied" – Causes for Level 2+
This article explains the cause of the "Access denied" error message when retrieving a delivery (Level 2 and higher) and helps you check if you are logged in with the correct FTAPI account.
The "Access denied" message is displayed when the logged-in user is not the recipient of the delivery.
Cause: Strict recipient binding
A delivery that additionally requires a login (from security level 2 onwards) is only valid for the actual recipient.
Possible reasons
- The link from the notification email was forwarded to another FTAPI user
- You have multiple FTAPI accounts and are logged in with the wrong account when opening the link
