❓ FTAPI Trust Networks: I received a delivery from another organization

You received a delivery in your FTAPI account from someone at another organization and want to know why? This article answers the most common questions.

Why did I receive this delivery directly in my FTAPI account?

Your organization has verified its email domain for FTAPI Trust Networks. That's why deliveries addressed to you arrive directly in your FTAPI account, regardless of whether the sender's organization is itself verified.

Do I need to create a guest account or log in somewhere else?

No. You do not need a separate guest account or an additional login. You use your existing FTAPI account just like for any other delivery.

Is this delivery secure?

Yes. Deliveries via FTAPI Trust Networks are just as protected as regular FTAPI deliveries. End-to-end encryption remains fully intact, and files are scanned for viruses like any other FTAPI delivery.

Does the delivery behave differently from a normal FTAPI delivery?

No. You open, download and reply to it exactly as usual. Download confirmation and tracking also work the same way as for a regular delivery.

Can I reply to the sender?

Yes, provided your account has an appropriate license. Replies are sent back to the sender's organization via the same secure network. If replying is not possible, please contact your FTAPI administrator.

I didn't have an FTAPI account before, why do I have one now?

If no account existed for you yet, one was automatically created in your organization's FTAPI instance as part of the delivery, so that you can securely receive it. Your FTAPI administrator can provide further information.

FTAPI Trust Networks: Overview & Automatic Connections