Help Center
Help Center
Getting Started and Quick Guides
🎓FTAPI SecuAcademy: Registering for live webinars
📋 The FTAPI security levels
📋 The SecuPass technology
📋 Quick Start Guides for FTAPI Products
❓ How do I activate SecuPass for FTAPI SecuMails?
📋 How do I log in for the first time?
FTAPI platform products
FTAPI SecuFlows Advanced
FTAPI SecuForms
FTAPI SecuMails
FTAPI SecuRooms
FTAPI Trust Networks
Users
💡Area: User
📋 FTAPI Platform: Configuring usernames and synchronizing with SAML
Outlook Add-In (Classic Outlook)
📋 Outlook Add-In (classic): Registration and initial login with SSO
📋 Outlook Add-In (classic): Attaching files (two methods)
📋 Outlook Add-In (classic): Configuration and settings for users
📋 Outlook Add-In (classic): Adding and switching between multiple accounts (Multi-Account)
Outlook Add-In (New Outlook)
📋 Outlook Add-In (new): User Guide
SecuForms
📋 SubmitBox: Active and passive use of the upload function
📋 SubmitBox: Setup, activation, and naming of the digital mailbox
SecuMails
❓ Delivery: "Access denied" – Causes for Level 2+
📋 Delivery: Understanding and setting the validity period for sent files
❓ Delivery: Why can I no longer download the files?
❓ Delivery: Why is a recipient added when forwarding a Level 1 link?
❓ Error message "Access denied" for transfers
SecuRooms
📋 SecuRooms: Special features of the sharing process for E2E-encrypted data rooms
📋 SecuRooms: Create data rooms, upload files, and assign access rights
📋 SecuRooms: Edit docx files and xlsx spreadsheets directly in the data room
❓ SecuRooms: Frequently Asked Questions (FAQ) on usage
❓ SecuRooms: Why do I receive an upload failed message?
❓ SecuRooms: What encryption is available?
❓ SecuRooms: Overview of access roles and permissions
📋 SecuRooms Drive: User Guide
Miscellaneous
❓ FTAPI: System requirements (Supported browsers and versions)
❓FTAPI Platform: Automatic language detection and language settings
❓ FTAPI Platform: Login with username or email address
❓ Login: Authentication failed despite correct password (SAML/Standard)
📋 My Account: Changing personal data, password, and SecuPass
❓ SecuPass: Forgotten – How do I regain access to my delivery?
📋 Managing access rights: Subfolder sharing
Administrators
🧩Area: Administrators
🎓 Administrator Onboarding
🎓 Admin Onboarding Process
🎓 Admin Reports
🎓 Getting Started as an FTAPI Admin
🎓 Group Settings
🎓 System Settings Part 1
🎓 System Settings Part 2
SecuMails
📋FTAPI SecuMails: Security Level 1 with password protection
📋 SecuMails: Configuring shared mailboxes with Outlook Add-In (SAML limitation)
📋 SecuPass: Approval process for E2E deliveries to new recipients
📋 Delivery: Configuring automatic cleanup globally and per group
📋 Delivery: Configuring cleanup at the group level
📋 Delivery: Understanding validity period and configuring it at group level
Outlook Add-In (Classic Outlook)
📋 Outlook Add-In (classic): Prevent automatic deactivation (Registry)
📋 Outlook Add-In (classic): Customizing Download and SubmitBox buttons
📋 Outlook Add-In (classic): Downloads & System Requirements
📋 Outlook Add-In (classic): GPO setup for group-based activation
📋 Outlook Add-In (Classic): Installation parameters for administrators
📋 Outlook Add-In (classic): Configuration for Terminal Servers and Multi-user Environments
📋 Outlook Add-In (classic): Setting up software distribution via GPO
❓ Outlook Add-In (classic): Does not start despite activation (Disabled items)
Outlook Add-In (new Outlook)
📋 Outlook Add-In (new): Configuring automatic sending rules
📋 Outlook Add-In (new): Rollout via Microsoft 365 Admin Center
❓ Outlook Add-In (new): Transition and architecture of the Web Add-In
📋 Outlook Add-In (new): Central configuration via PowerShell
❓ Outlook Add-In (new): SecuMails are sent unencrypted
FTAPI Gateway
📋FTAPI Gateway: Connecting an external directory service
📋 FTAPI Gateway: Example Setup Scenario A
📋 FTAPI Gateway: Implementation Appointment Checklist
📋FTAPI Gateway: Configuring O365 Send and Receive Connectors
📋FTAPI Gateway: Functionality and Overview
📋 FTAPI Gateway: Implementation Assistant
📋FTAPI Gateway: License Management
📋FTAPI Gateway: S/MIME Administration
📋FTAPI Gateway: Create certificate request
📋 Intelligent Email Encryption: Creating and configuring policies
Encryption with communication partners via domain certificate (domain-to-user)
📋 IEE Dashboard: Review applied email encryption methods
Trust Networks
📋 Trust Networks: Setting up connections to partner instances (API key)
📋 FTAPI Trust Networks – Function & Process
SecuRooms
📋 FTAPI SecuRooms: Downloading with end-to-end encryption
📋FTAPI SecuRooms: Watermarks
📋 SecuRooms: Administrator role cannot share – assigning a license
📋 SecuRooms: Users cannot invite – Adjusting group permissions
📋 SecuRooms: Owner cannot invite or create – Activate license feature
📋 SecuRooms: Restoring E2EE access after forgetting SecuPass
❓ SecuRooms: Error when downloading end-to-end encrypted folders
📋 SecuRooms: Configuring the validity period for invitation and registration links
📋 SecuRooms: Special rules for administrators and owner changes
📋 SecuRooms: Setting up and managing a mandatory deletion period for data rooms
📋 Security levels compared: When to use level 1 or level 2?
SecuRooms Drive
📋 SecuRooms Drive: Rollout and Installation
❓ SecuRooms Drive: Overview & Features
SecuForms
📋 SecuForms: Best Practices for SecuFlows Advanced Integration and PDF Mapping
📋 SecuForms: Translating form fields and adjusting languages
📋 SecuForms: Create online forms, configure layout and recipients
📋 SubmitBox: Configuring activation/deactivation, security levels, and footer links
📋 SubmitBox: Defining allowed file types for submissions
📋 SubmitBox: Customizing global template, layout, and form fields
📋 SubmitBox: Configure upload limit (maximum file size)
Server Settings
📋 SecuRooms: Managing the trash for deleted files
📋 System: Configuring Brute-Force Protection
📋 Admin Console
📋 User Account Cleanup
📋 Cleanup Policies
📋 Email and other notifications
📋 Setting up SSO via SAML - EntraID
Appearance
📋 Appearance
📋 Footer Links
📋 Basic Settings
📋 Groups and Permissions
📋 Information on maintenance work
📋 Terms of Use
📋 Registration
📋 Reports
📋 SecuForms
📋 SecuRooms
📋 Security Policies
📋 Transfers
General Server Settings
📋 User Account Cleanup: Automatically deactivate or delete inactive accounts
📋 User Management: Creating user accounts manually, automatically, or via AD
📋 User management: Assigning and changing group memberships
📋 User Management: Setting a password for "unregistered" users
Email delivery: Sender of delivery notifications
📋 Email delivery: Emails are not arriving or are landing in spam (DNS configuration)
📋 G.Data Virus Scanner: Configuring MIME types for allowed file types
📋 Group Management: Configuring Permissions, Licenses, and Priority Rules
📋 LDAP: Exporting LDAPS certificate via MMC or OpenSSL
📋 Limits: Configuring size and download limits per group and product
❓MySQL: Upgrade from 8.0 to 8.4
📋 OpenSSL: Converting certificate formats (.cer, .crt, .pem) to .pfx
📋 SecuPass: Activate and set up end-to-end encryption (E2E)
📋 SecuPass: Resetting end-to-end encryption
📋 Security: Restrict available security levels per group
📋 SSO: Renewing SAML credentials for a Relying Party (RP)
📋 SSO: Setting up SAML Single Sign-On with ADFS
📋 SSO: Exporting and updating the SAML certificate (metadata) from IdP
📋 SSO: Adjusting token lifetime on ADFS server via PowerShell and console
📋 System: Setting up a custom SMTP relay for deliveries and notifications
📋 System: Configuring Login Disclaimer (Terms of Use) for Users
📋 Windows: Create a .p12 / .pfx certificate from a .p7b file
Templates
📋 Download Disclaimer
📋 Notice text on login page
📋 Hint text for SecuPass password
📋 Password Policy Hint Text
📋 Login Disclaimer
📋 Maintenance template
Miscellaneous
❓ User Management: Why can't certain users log in?
❓ License Management: Understanding SecuMail and SecuRooms Licenses
❓ License Management: Understanding and Managing Trial Licenses
❓ Reports: The user report for an overview of all accounts
❓ Security: Premium Virus Scanner (G DATA) and MIME Type Check
❓ Security: What is Double-Authenticated Registration (DAR)?
❓ Security: How does two-factor authentication (2FA) work at FTAPI?
❓ Storage Quota: How group settings affect storage consumption
❓ SSO: Why does the user have to log in again daily despite Single Sign-On?
❓ System: Is the WebUI of the cloud instance protected by an SSL certificate?
❓ System: How do I get informed about maintenance work and availability?
📋 Unlocking users in the FTAPI platform
❓ What to do in case of "Insecure Connection" / Expired SSL Certificate?
❓ Security notifications: What does "@non_existing_user" mean in the message?
Download Center
FTAPI Outlook Add-in
FTAPI iOS App Deliveries
FTAPI Desktop App
FTAPI SecuRooms Android & iOS App
TeamViewer Quick Support
Changelog
📝Section: Changelogs
FTAPI Versions
FTAPI Version 4.66.0
FTAPI Version 4.65.1
FTAPI Version 4.65.0
FTAPI Version 4.64.0
FTAPI Version 4.63.1
FTAPI Version 4.62.0
FTAPI Version 4.61.2
FTAPI Version 4.60.0
FTAPI Version 4.59.1
FTAPI Version 4.59.0
FTAPI Version 4.58.1
FTAPI Version 4.58.0
FTAPI Version 4.57.1
FTAPI Version 4.56.0
FTAPI Version 4.55.2
FTAPI Version 4.55.0
FTAPI Version 4.54.2
FTAPI Version 4.54.1
FTAPI Version 4.53.0
FTAPI Version 4.52.0
FTAPI Version 4.51.0
FTAPI Version 4.50.0
FTAPI Version 4.49.0
FTAPI Version 4.48.0
FTAPI Version 4.41.1
FTAPI Version 4.40.0
FTAPI Version 4.39.0 / 4.39.1 / 4.39.2
FTAPI Version 4.38.0 / 4.38.1
FTAPI Version 4.37.0
FTAPI Version 4.36.0
FTAPI Version 4.35.2
FTAPI Version 4.35.1
FTAPI Version 4.34.0
FTAPI Version 4.33.0 / 4.33.1 / 4.33.2
FTAPI Version 4.32.0
New article 616
Planned: FTAPI Version 4.6X.X
FTAPI Outlook Add-In (classic Outlook)
FTAPI Add-in for classic Outlook
FTAPI Outlook Add-In (new Outlook)
FTAPI Add-in for new Outlook
FTAPI SecuFlows Advanced
FTAPI SecuFlows Advanced
FTAPI SecuRooms Drive
FTAPI SecuRooms Drive
New article 616
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