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❓ SecuPass: Forgotten – How do I regain access to my delivery?

Since a forgotten SecuPass cannot be reset, this article explains the procedure for regaining access to end-to-end encrypted deliveries after losing your password.

The SecuPass technology ensures consistent end-to-end encryption. No one except the sender and the recipient has access to the transferred files.

Please do not forget your SecuPass. If lost, you will irrevocably lose access to all end-to-end encrypted deliveries, as they cannot be decrypted without the SecuPass.

Regaining access

If you have forgotten your SecuPass, proceed as follows.

1. Inform the sender of the delivery and ask them to delete your SecuPass.
2. Once this has been done, log in again and follow the instructions prompting you to activate end-to-end encryption (see screenshot).

Prompt to activate end-to-end encryption after logging in

Afterwards, the sender of your delivery will be informed via email that the new SecuPass must be approved again.

As soon as the approval has been granted, you will receive an email and can access the delivery again from that point on.

Related articles

How do I activate SecuPass for FTAPI SecuMails?

The SecuPass technology

My Account: Changing personal data, password, and SecuPass

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