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❓ User Management: Why can't certain users log in?❓ License Management: Understanding SecuMail and SecuRooms Licenses❓ License Management: Understanding and Managing Trial Licenses❓ Reports: The user report for an overview of all accounts❓ Security: Premium Virus Scanner (G DATA) and MIME Type Check❓ Security: What is Double-Authenticated Registration (DAR)?❓ Security: How does two-factor authentication (2FA) work at FTAPI?❓ Storage Quota: How group settings affect storage consumption❓ SSO: Why does the user have to log in again daily despite Single Sign-On?❓ System: Is the WebUI of the cloud instance protected by an SSL certificate?❓ System: How do I get informed about maintenance work and availability?📋 Unlocking users in the FTAPI platform❓ What to do in case of "Insecure Connection" / Expired SSL Certificate?❓ Security notifications: What does "@non_existing_user" mean in the message?
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❓ License Management: Understanding SecuMail and SecuRooms Licenses

This article explains the basics of group-based license management for administrators, the assignment rules for SecuMail and SecuRooms licenses, and the implications for deactivated accounts or trial licenses.

A distinction is made between SecuMail and SecuRooms licenses.

A license is assigned to a user based on their group membership.

 

  • As soon as at least one license-required feature is activated at the group level under (1) or (2), all members of this group require a corresponding license.
  • A user account requires a maximum of ONE SecuMail or SecuRooms license, regardless of how many (license-required) groups they are in.
  • A deactivated account does not require a license, but it cannot receive SubmitBox deliveries, for example.
  • If an account is removed from all license-required groups, all assigned licenses are revoked.

The current status of an account can be viewed in the user management section:

or 

Trial Licenses (SecuMail)

If there are more users in groups with active license-required features than there are available SecuMail licenses, the excess accounts will receive a 30-day valid trial license. Administrators will be notified of this via email, and the account will be displayed in the user management section as shown in the following image:

All features can continue to be used during this period. After the period expires, however, a license is mandatory for the user, otherwise all features (including non-licensed functions) will be deactivated. This account may need to be moved to a non-licensed group (e.g., "Guest") in order to use the basic functions (login to WebUI, receiving deliveries, etc.).

SecuRooms Licenses

If your license contains exclusively SecuRooms licenses, no license-required SecuMail features may be activated in the groups.

The permissions of a pure SecuRooms group can look like this, for example:

Access to SecuRooms (1) does not require a license. However, a SecuRooms license is required for creation and user management within the SecuRooms (2).

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